Privacy Policy
Your privacy and the confidentiality of your care are foundational to our practice.
Last updated: September 2026
Introduction
Lumos and Nox Counseling ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website or engage in telehealth counseling services with Katherine Roberts, LMFT-Associate. We comply with applicable state and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA), where relevant to our practice.
Information We Collect
When you reach out to us or become a client, we may collect: contact information such as your name, email address, phone number, and location; clinical and health information you share during consultation or sessions, including history, symptoms, and treatment goals; and communications records such as emails, voicemails, and messages you send us. We also collect limited technical information automatically when you browse this site, such as your browser type and approximate region.
How We Use Your Information
We use your information to respond to your inquiries, schedule and conduct counseling sessions, provide appropriate clinical care, maintain your treatment records, process payments, and communicate with you about your care. We do not sell your personal or health information to anyone.
Telehealth and Technology
Counseling sessions are conducted through a secure, HIPAA-compliant telehealth platform. We take reasonable steps to protect the privacy of your sessions, but no method of electronic communication or storage is completely secure. You are responsible for joining sessions from a private, safe location and for securing your own devices and internet connection.
Email, Phone, and Voicemail Communications
Please be aware that standard email, text messages, and voicemail are not encrypted and may not be fully secure. Avoid including sensitive clinical details in these channels. If you leave a voicemail, we will return your call using the number you provided. By contacting us through these methods, you acknowledge the inherent limitations of unencrypted communication.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, or disclosure. Clinical records are stored in accordance with professional and legal requirements. Despite these measures, no system can be guaranteed completely secure.
Information Sharing and Disclosure
We will not disclose your information except as required or permitted by law, with your written authorization, or as described in our informed consent. Texas law and professional ethics require therapists to break confidentiality in specific circumstances, including suspected abuse or neglect of a child, elderly person, or person with a disability; threats of serious harm to yourself or others; and certain court orders.
Your Rights
You have the right to request access to your records, request corrections, ask questions about this policy, and withdraw authorization for certain disclosures where permitted. To exercise any of these rights, please contact us using the information below.
Data Retention
Clinical records are retained for the period required by Texas licensing rules and professional standards after your last session. Website inquiry data is kept only as long as needed to respond to your request and provide care.
Website Cookies and Analytics
This website may use basic cookies or analytics to understand how visitors use the site and to improve it. These tools do not collect identifiable clinical health information. You can control cookies through your browser settings.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through the site. When working with minors in therapy, we obtain appropriate consent from a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
Contacting Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Katherine Roberts at lumosandnoxcounseling@gmail.com or 254-284-7183. This policy is provided for general informational purposes and does not constitute legal advice.